Privacy Policy
Last updated: [add date]
1. Introduction
This Privacy Policy explains how Blaž s.p. (“we”, “us”, “our”) collects, uses, stores, and protects personal data when you visit or use https://stratera.pro and any related services (the “Services”).
We operate as a B2B AI services provider, offering AI-powered communication, booking, and automation solutions to businesses.
We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant U.S. privacy laws where applicable.
2. Who We Are
Legal entity: Blaž s.p.
Business address: cesta 2. maja 1000, Ljubljana, Slovenia
Email: [email protected]
Website: https://stratera.pro
Jurisdiction: Slovenia / European Union
Target users: Businesses only (B2B)
3. Information We Collect
We may collect the following categories of data:
3.1 Information You Provide
Name and surname
Business name
Email address
Phone number
Business contact details
Messages, inquiries, and AI chat interactions
Appointment and booking details
Any information voluntarily submitted via forms, chat, email, or AI interactions
3.2 Automatically Collected Data
IP address
Browser type and device information
Pages visited and usage behavior
Analytics and performance data
Cookies and similar tracking technologies
3.3 AI & Conversation Data
Text-based AI conversations
Voice interactions (if voice AI is enabled)
Booking and qualification data generated during AI interactions
4. How We Use Your Information
We use collected data for the following purposes:
Providing and operating our AI services
Responding to inquiries and providing customer support
Booking appointments and managing calendars
Improving service performance and reliability
Analytics and usage monitoring
Marketing and business communication (where permitted)
Legal, compliance, and security purposes
5. AI-Specific Data Handling
AI conversations are processed solely to provide the requested service
We do not use client data to train AI models by default
AI training may only occur if explicitly discussed and agreed upon in advance
Automated processes (e.g. lead qualification, routing, scheduling) may be used but do not produce legal or similarly significant effects without human oversight
6. Cookies & Tracking Technologies
We use cookies and similar technologies for:
Essential website functionality
Analytics and performance tracking
Marketing and remarketing (planned)
A cookie consent mechanism will be implemented where required by law.
7. Third-Party Services
We may use trusted third-party providers, including but not limited to:
Cloud hosting providers
Analytics services
CRM platforms (e.g. GoHighLevel)
AI providers (e.g. OpenAI or similar)
Communication tools (SMS, email, messaging platforms)
Payment processors (if applicable)
These providers process data only under contractual obligations and applicable data protection laws.
8. International Data Transfers
Your data may be processed or stored outside your country of residence, including in the European Union and the United States.
Where required, we rely on appropriate safeguards such as:
Standard Contractual Clauses (SCCs)
EU-compliant data protection frameworks
EU standards apply to EU users, and U.S. standards apply where required.
9. Data Retention
We retain personal data only for the duration of an active subscription or as necessary to:
Provide services
Meet legal or contractual obligations
Resolve disputes
Data is deleted or anonymized once no longer required.
10. Your Rights
Depending on your location, you may have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent
Opt out of marketing communications
Request information about automated processing
Requests can be sent to: [email protected]
11. Data Security
We implement appropriate technical and organizational measures, including:
Access controls
Secure infrastructure
Restricted internal access to data
Industry-standard safeguards to protect against unauthorized access or misuse
12. Children’s Privacy
Our services are not intended for children under 16, and we do not knowingly collect personal data from minors.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
The updated version will be published on our website with a revised “Last updated” date.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your data:
Blaž s.p.
cesta 2. maja 1000, Ljubljana, Slovenia
📧 [email protected]